14-Day Withdrawal Period
Customers have 14 calendar days from receipt of the order to exercise their right of withdrawal
Easy Return Initiation
Notification of return decision sent by email or postal mail including order number and products concerned
Strict Product Condition for Returns
Returns accepted only for new, unused products in original packaging and perfect condition with invoice
Hygiene Product Exceptions
Certain products like unsealed toothbrushes and dental jets cannot be returned for hygiene reasons
Transparent Return Shipping Costs
Customer pays return shipping: 12€ for Colissimo/relay points in France and 25€ for Chronopost in Europe
Prompt Refunds
Refunds processed within 14 days of receipt and verification of returned products
Fair Refund Adjustments
Refund includes product price with adjustments for initial advantages like free shipping or gifts
Secure Return Requirement
Refund refused if return package is lost, stolen, or damaged
14-Day Exchange Option
Exchanges possible within 14 days for products of the same value under similar conditions
Baby Toothbrush NEOBABY Pricing
Priced at 29,00 € for quality baby oral care
Easy Jet Dentaire Familial Pricing
Priced at 95,00 € for family dental jet
NEOPICK Fil Dentaire Pricing
5,90 € standard or 4,90 € per month with subscription for convenient floss handle
NP2 Easy Dental Jet Pricing
Approximately 102,00 € for effective dental jet
Refill Head Subscription Discounts
Annual packs at 18,90 € or 17,90 € with subscription every 2 months for cost savings
Free Shipping on Select Items
No shipping costs on some products to reduce overall expense
Occasional Promotions
Promotions may apply for additional savings on quality oral care products
